Terms & Conditions
📍 14 Culley Court, Orton Southgate, Peterborough, PE2 6WA
💼 Company No: 15769744
📧 info@fortuneelectrical.co.uk | 📞 07754 902009

1. Application & Agreement

These Terms apply to all services quoted and provided by Fortune Electrical Ltd, registered in England & Wales (Company No: 15769744), 14 Culley Court, Orton Southgate, Peterborough, PE2 6WA (“we”, “us”) to the customer (“you”).

By accepting our quotation, instructing us, or allowing work to start, you agree to these Terms. No other terms apply unless agreed in writing.

2. Interpretation

  • Business Day: Monday–Friday (excluding UK bank holidays)

  • Headings are for convenience only

  • Singular includes plural and vice versa

3. Working Hours, Rates & Travel

  • Standard Hours: 07:00–18:00, Mon–Fri (up to 8 hrs)

  • Night/Weekend Rates:

    • 18:00–07:00 (Mon–Fri)

    • 07:00 Saturday through to 07:00 Monday

  • Bank Holidays: Charged at Night Rate

  • Out-of-hours work is billed separately at enhanced rates

  • All time spent on site — including set-up, preparation, and clean-up — is chargeable at the applicable hourly rate

  • Travel time to and from site may be charged where stated in the quotation or agreed in advance

  • Mileage is charged at £0.45 per mile for the full return journey from our base to the job site and back (and between sites if applicable)

4. Call-Outs & Minimum Charges

  • Minimum 4-hour charge outside Standard Hours

  • Time charged arrival to departure (+ travel if agreed)

  • Additional time billed in 30-minute increments

5. Cancellation & Postponement

  • 48+ hours’ notice: No charge

  • Under 48 hours: 50% of labour or minimum call-out (whichever is greater) + unrecoverable costs

  • After arrival/start: Charged for time & materials used

6. Payment Terms

  • Payment due within 7 days of invoice

  • Late payments: 8% above Bank of England base rate (daily) +:

    • £40 (debts < £1,000)

    • £70 (£1,000–£9,999.99)

    • £100 (£10,000+)

  • We may suspend services or withhold certificates until paid

7. Construction Industry Scheme (CIS)

  • Where applicable, payments will be processed in accordance with the Construction Industry Scheme (CIS).

  • If we provide a valid CIS status and UTR number, any deductions made must be reflected on a proper CIS Payment & Deduction Statement.

  • CIS deductions do not alter our payment terms — full payment of the net invoice amount (after CIS deduction) is still due within the agreed period.

  • Failure to provide correct CIS documentation is not a valid reason for withholding or delaying payment.

8. Materials & Ownership of Goods

  • All materials, equipment, and parts supplied by us remain our property until payment in full is received for both goods and services.

  • If payment is overdue, we reserve the right to remove or reclaim any unpaid goods, whether installed or not.

  • You must allow us reasonable access to remove such goods in these circumstances.

  • Responsibility for care of goods passes to you upon delivery or installation, but ownership remains with us until fully paid.

9. Quotations & Variations

  • Quotes valid 14 days

  • Changes must be agreed in writing

  • Cost/timeline changes are binding unless cancelled within 2 business days

10. Invoicing & Debt Recovery

  • Invoiced on completion or in agreed stages

  • Overdue accounts may incur:

    • 10% interest above the Bank of England base rate, calculated daily

    • £40–£100 admin fee (depending on invoice value)

    • Suspension of services until payment is made

  • All reasonable recovery costs (including legal fees, debt collection agency fees, and enforcement costs) will be added to the debt

  • You will also be liable for any bank charges, interest, or other fees we incur as a direct result of your late payment

11. Subcontracting

We may use subcontractors. You cannot assign the contract without our written consent.

12. Termination

We may end the contract immediately if you:

  • Fail to fix a breach within 5 business days

  • Fail to pay on time

  • Become insolvent

On termination, you must pay for completed work and unavoidable costs.

13. Ownership & Intellectual Property

All designs, drawings, and documentation remain ours until paid in full.
Upon full payment, you receive a non-exclusive licence for internal use.

14. Liability

  • Limited to the fees paid

  • No liability for:

    • Indirect or consequential loss

    • Loss of profit, business, or reputation

    • Delays beyond our control

    • Issues caused by your breach or unsuitable choices

  • We do not limit liability for death, injury from negligence, or fraud

15. Indemnity

You are responsible for any loss, damage, or claims caused by your breach or negligence, including damage to our tools/equipment.

16. Data Protection & Privacy Policy

We comply with UK GDPR and Data Protection Act 2018.

Our Privacy Policy:

We collect and process personal data such as names, addresses, contact details, job information, and payment details for purposes including:

  • Preparing quotations, invoices, and contracts

  • Carrying out electrical work and related services

  • Legal compliance (e.g. HMRC reporting, VAT returns, CIS deductions)

  • Managing warranty claims, service calls, and aftercare

Data Storage & Security:
Your data is stored securely in encrypted systems and password-protected accounts. Paper records are kept in locked storage.

Sharing Data:
We may share data with subcontractors, HMRC, suppliers, debt recovery agencies, or professional advisors — only when necessary and always securely.

Retention:
Financial records are kept for at least 6 years as required by law. Other data is retained for warranty or legal purposes, after which it is securely deleted.

Your Rights:
You may request access to, correction, deletion, or transfer of your data by emailing info@fortuneelectrical.co.uk. You also have the right to complain to the ICO (www.ico.org.uk).

17. Force Majeure

Neither party is liable for delays beyond our control (e.g. strikes, extreme weather, pandemics).
If this lasts over 90 days, either party may cancel the remaining work.

18. Notices

All formal notices under this contract may be sent by:

  • Email: deemed delivered when sent without error notification

  • Post: deemed delivered 2 business days after posting

  • Recorded Delivery / Courier: deemed delivered upon recorded receipt

  • SMS or Messaging Apps (e.g. WhatsApp): deemed delivered when marked as sent on the device, provided a screenshot or record is retained

  • In person: deemed delivered at the time of handover

These timelines apply whether or not the recipient opens or reads the message.

19. General

  • Waivers must be in writing

  • If part of this agreement is invalid, the rest still applies

  • Any variation must be signed by both parties

20. Governing Law

This agreement is governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Insurance Details

Rhino trade insurance

ACRISURE UK MGA LTD

Policy: QCL/MGAMA/LIAB/2025/489416 Expiry date: 01/07/26